Frequent Asked Questions
Got questions? Our FAQs cover everything you need to know about orders, shipping, returns, and more to ensure a smooth shopping experience. Dive in and get all the info you need
1
What's your return policy?
We want you to love your purchase! If it’s not a perfect fit, return it within 14 days for a full refund or exchange—just make sure it’s unused and in its original packaging.
2
How can I track my order
Once your order is shipped, you’ll receive an email with a tracking link. You can also check the “Order Tracking” section on our website—easy peasy!
3
What payment methods do you accept?
We keep it simple! We accept major credit cards, PayPal, iDeal, and mobile payment options like Apple Pay and Google Pay.
4
Do you ship internationally?
Yes, we do within Europe! We love sharing our products globally. Shipping costs and delivery times may vary, so check at checkout!
5
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight.
6
When will my order ship?
We typically process orders within 1-3 business days.
7
How long does delivery take?
Domestic orders usually arrive within 3-7 business days. International orders may take 7-21 business days, depending on your location.
8
What if my order hasn’t arrived?
​​If your order seems delayed, check the tracking link you received. If you still need help, don’t hesitate to reach out!
9
Are your products ethically sourced?
Absolutely! We’re all about ethical sourcing, ensuring our products are made with care for both people and the planet. Please check our ‘sustainability’ page for detailed information.
10
What materials are used in your products?
We use sustainable materials like organic cotton and recycled fabrics because we care about the environment!​
11
How should I care for my items?
Wash similar colours together, no ironing on print, wash and iron inside out.
12
Do you have size guides?
​​Yes, we do! Each product page has a handy size guide to help you find the perfect fit.
13
How can I reach customer support?
​We’re here for you! Email us at info@csanga.com or use the contact form on our website. We aim to respond within 48 hours!
14
Do you offer gift cards?`
You bet! Our digital gift cards make the perfect gift for friends and family—available right on our website!
15
What should I do if I get a damaged or incorrect item?
​​If something’s not right, reach out within 7 days of receiving your order. We’ll make it right with a replacement or refund!
Get in Touch
Mail to info@csanga.com